Continuing the discussion from my last post on how Employee Engagement can create business value, here I will write about how organizations can implement a range of workplace strategies to increase the levels of engagement. In this post we look at some best practices relevant to all types of organizations, though the nuances and implementation will vary from setting to setting. Meaningful work and clarity of objectives Having a meaningful job is the most important factor that affects levels of engagement for all employee groups. Employees, who are able to relate their tasks to a broader context and feel that they can make a difference have positive perceptions about their work. Where employees can see the impact of their work on the organization or on the customers or on society in general, the level of motivation and engagement are higher. Work can be made meaningful by Assigning jobs to individuals based on their ability and attitude. Communicating to the employee how the job adds value to the organization and fits into the overall objective of the organization. . Senior management communication style and vision Senior Management can achieve higher levels of engagement by linking the desired organization outcomes to measurable performance drivers….
By Somali K Chakrabarti Very few people will dispute the fact that managing expectations is critical to the success of any relationship, be it a business relationship, a professional relationship, or a personal relationship. A business that manages to balance the customers’ expectations with its product/service emerges successful. On the other hand, a business that fails to live up to the expectations of the customers, loses its customers to the competitors. At work, employees are rated on how often they exceed expectations, meet expectations or fail to meet expectations. Managing expectations does not imply giving in to all the wishes of your clients or managers which you may think of as unreasonable, but it is about being objective, subtly putting across your views, setting the right expectations, communicating those expectations, and meeting the expectations. At work people need to manage expectations at different levels to ensure that their efforts are directed towards the desired outcomes and their performance gets noticed. As such those who can manage expectations well are often more productive at work.