By Somali K Chakrabarti
Very few people will dispute the fact that managing expectations is critical to the success of any relationship, be it a business relationship, a professional relationship, or a personal relationship. A business that manages to balance the customers’ expectations with its product/service emerges successful. On the other hand, a business that fails to live up to the expectations of the customers, loses its customers to the competitors. At work, employees are rated on how often they exceed expectations, meet expectations or fail to meet expectations.
Managing expectations does not imply giving in to all the wishes of your clients or managers which you may think of as unreasonable, but it is about being objective, subtly putting across your views, setting the right expectations, communicating those expectations, and meeting the expectations. At work people need to manage expectations at different levels to ensure that their efforts are directed towards the desired outcomes and their performance gets noticed. As such those who can manage expectations well are often more productive at work.
Networking is establishing and maintaining informal relationships with people whose acquaintance or friendship could bring advantages such as job or business opportunities. Professional networking is a critical skill that is required for succeeding at workplace or in business. Building a strong professional network doesn’t happen overnight; these relationships have to be cultivated over time. Read more
By Somali K Chakrabarti
How would you feel if, on a particular day when you plan to leave office somewhat early, your manager calls up and asks you to complete an urgent piece of work? Alternatively, as a manager when you ask your subordinate to collate information that you need to plug into an important report and follow up after some time only to realize that your team member has not even started working on it.
Conflicts are a reality of life! Whether you like it or not, in your day to day life, you would invariably come across several conflicting situations, both in office and at home. Your response to dealing with such conflicts often depends on your personality, your tendency to assert yourself, or to impose your viewpoint, or to adjust with others.
If you are in a habit to always assert yourself or one of those who wants to prove their point at all times, you may end up expending a lot of time and effort in dealing with conflicts. On the other hand, if you worry too much about a conflict then you will be discontent, frustrated and feel demotivated. That will hamper your productivity at work.
The most pressing types of conflicts are those arising due to differences in personality. Then there are conflicts due to differences in style of work, due to interdependence on each other for work and differences in emotional and cultural background. Whatever is the nature of the conflict, ignoring it in the hope that it will go away rarely helps.
An awareness of different styles for managing conflicts can help you to selectively pick your battles and fight for those that matter the most.
India is fast emerging as an innovation base and presents a large market opportunity to companies that are creating economical products and solutions for the country. At the same time, India also has its share of challenges in terms of lack of adequate infrastructure, bureaucratic bottlenecks, complex labor and taxation regulations etc. But besides these major policy or investment constraints, there are these few other norms & stereotypes typical of the Indian corporate culture, which though are commonplace for most of us living in India, but if changed will work towards projecting a much better image of Indian businesses.