By Somali K Chakrabarti
Very few people will dispute the fact that managing expectations is critical to the success of any relationship, be it a business relationship, a professional relationship, or a personal relationship. A business that manages to balance the customers’ expectations with its product/service emerges successful. On the other hand, a business that fails to live up to the expectations of the customers, loses its customers to the competitors. At work, employees are rated on how often they exceed expectations, meet expectations or fail to meet expectations.
Managing expectations does not imply giving in to all the wishes of your clients or managers which you may think of as unreasonable, but it is about being objective, subtly putting across your views, setting the right expectations, communicating those expectations, and meeting the expectations. At work people need to manage expectations at different levels to ensure that their efforts are directed towards the desired outcomes and their performance gets noticed. As such those who can manage expectations well are often more productive at work.
How many times have you felt lost when you have been put on a job and nobody told you how to go on about it?
If your manager does not give you clear instructions, it is necessary that you yourself approach your manager and ask specific questions that help you to understand what is expected from you. These could be questions on:
Businesses are run on the basis of relationship between a firm and its customers. As such it is very important for a business to know and cater to the expectations of their clients. For that every business needs to:
Your team’s performance reflects your own performance. As such you need set expectations within your team and communicate those expectations clearly to steer your team towards the right direction.
When you move up the corporate hierarchy, you are expected to get things done, for which you may have to seek the cooperation of your colleagues. It therefore become necessary to build rapport with your peers, manage their expectations and create the required goodwill to facilitate work and improve your productivity.
Last but not the least managing your own expectation is as important as managing expectations of your clients, your boss, your pears, your family or your friends. Your ability to manage your own expectations will shape your personal brand.
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